Who we are
Suggested text: Our website address is: https://www.shifa.co.za.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
**PRIVACY**
Our commitment to safeguarding your privacy and handling your personal information responsibly is outlined in our Privacy Policy, available for reference (collectively referred to as the “Privacy Policy”). By utilizing the Platforms, you hereby release and waive any claim against Shifa regarding the collection, use, or disclosure of your information in accordance with the Privacy Policy.
**CHANGES**
Shifa reserves the right to modify, add, or remove sections of these Terms at its sole discretion, without notice. All updates will be posted on the Site, and we encourage periodic checks. Your continued use of the Platforms indicates acceptance of the current version of the Terms.
**OWNERSHIP**
You acknowledge that Shifa, its affiliates, licensors, or suppliers own the Platforms and all associated intellectual property rights (“Shifa Content”). The source and object code, format, directories, algorithms, and organization of the Platforms are confidential information of Shifa. You gain no rights beyond what is expressly stated in these Terms or any written agreement with Shifa.
**LICENSE AND RESTRICTIONS**
Subject to these terms, you receive a limited, non-transferable license to access and use the Platforms and Shifa Content for personal, non-commercial purposes. Commercial or resale use of Shifa Content or the Platforms is prohibited without prior written consent. Unauthorized actions, including interference with the Platforms, are strictly prohibited.
**COPYRIGHTS**
The Platforms and Shifa Content, copyrighted collectively, constitute Shifa’s exclusive property. Except for personal non-commercial use, no privileges or rights are granted beyond what these Terms specify. Respect all patent, trademark, and copyright notices on Shifa Content. Trademarks displayed are proprietary to Shifa or respective owners who granted Shifa the right to use them.
**YOUR CONTENT**
Any content submitted by users (“Your Content”) is subject to a worldwide, irrevocable license allowing Shifa to use, reproduce, and display it in connection with the Platforms. You must ensure Your Content is legal, non-infringing, and adheres to these Terms.
**FEEDBACK**
Feedback provided to Shifa may be used without obligation to maintain confidentiality. By submitting Feedback, you grant Shifa full rights and ownership of the intellectual property.
**USER ACCOUNTS**
Maintain accurate information for your account. Shifa is not liable for losses due to unauthorized account use. Users must promptly update information and notify Shifa if account security is compromised.
**DISCLAIMER OF WARRANTIES**
Products, services, and information on the Platforms are provided “AS IS.” Shifa disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose. Shifa does not guarantee uninterrupted or error-free services.
**LIMITATION OF LIABILITY**
Shifa and its affiliates are not liable for indirect, special, or consequential damages. Shifa’s liability for direct damages does not exceed one hundred rand (R100). These limitations apply even if essential remedies fail.
**SALES OF PRODUCTS**
Purchases are subject to additional Terms of Sale. Shifa reserves the right to refuse or discontinue supply, change prices, and cancel orders.
**PAYMENT INFORMATION**
Provide accurate payment information. Changes to payment card details may be requested. Electronic orders fulfill Statute of Frauds requirements.
**PRODUCT WARNINGS – IMPORTANT!!!**
Consult your physician before using any Products. Users assume the risk of personal injuries, including death, arising from Product use.
**ASSUMPTION OF THE RISK**
Products are meant to be used for research purposes. Shifa.co.za is not liable for the misuse of any product sold on this website.
**INDEMNIFICATION**
Users agree to indemnify and hold Shifa harmless from claims arising from Platform use, breach of Terms, user-generated content, or violation of laws.
**CONFIDENTIAL INFORMATION**
Users agree not to disclose Shifa Confidential Information. Shifa Confidential Information is used only for the Purpose and disclosed to authorized representatives under confidentiality obligations.
TRANSFER OF OWNERSHIP
It is possible that Shifa and/or any of our assets may be acquired by an unrelated third party or undergo a divestiture, restructuring, reorganization, dissolution, or other sale or transfer of Shifa’s business, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding. In such a transaction, we may be required to disclose or sell any information you provide via the Platforms as an asset of the company in conjunction with the sale of our company or the sale of a portion of our assets to a third party. While we will endeavor to require the successor company to maintain these Terms, we cannot guarantee that our Terms will remain in effect.
MODIFICATIONS TO PRODUCTS
Shifa reserves the right at any time, and from time to time, to modify, terminate or discontinue, temporarily or permanently, the Products or their availability (or any portion thereof including any Content) with or without notice, in its sole discretion. You agree that Shifa shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Products.
Legal Disclaimer – Research Use Only
Shifa.co.za provides products intended solely for research and educational purposes. By purchasing and using products from this website, you acknowledge and agree that:
- Intended Use – All products are supplied for laboratory research, development, or educational purposes only. They are not intended for human consumption, medical use, or therapeutic application.
- No Liability – Shifa.co.za is not liable for any misuse of products purchased from our site. Any application, use, or administration of these products outside of research settings is done at your own risk. We expressly disclaim responsibility for any consequences arising from improper use.
- Health and Safety – It is the purchaser’s responsibility to ensure appropriate handling, storage, and disposal of all products. Shifa.co.za does not provide guidance, support, or authorization for any off-label or unauthorized use.
- Acknowledgment of Risk – By purchasing from Shifa.co.za, you confirm that you are qualified to handle research-grade materials and understand the potential hazards associated with their use.
Claim Resolution
Step 1: Initial Contact
- Customers should provide detailed information about their concern.
- Shifa.co.za’s Customer Support team will acknowledge receipt and initiate an investigation.
Step 2: Investigation
- Our team will thoroughly investigate the claim, reviewing relevant information and records.
- We may request additional details from the customer to facilitate the resolution process.
Step 3: Resolution Offer
- Once the investigation is complete, Shifa.co.za will provide a resolution offer to the customer.
- The offer may include remedies such as replacements, refunds, or other appropriate solutions.
Step 4: Customer Acceptance
- Customers are encouraged to review the resolution offer carefully.
- If satisfied, customers can confirm acceptance via email or the online platform.
General
If any provision of these Terms is deemed invalid, illegal, or unenforceable in any respect under applicable law or rule in any jurisdiction, such invalidity, illegality, or unenforceability shall not impact the effectiveness or validity of any provision in any other jurisdiction. These Terms will be reformed, construed, and enforced in such jurisdiction as if the provision had never been included herein. You agree that no joint venture, partnership, employment, or agency relationship exists between you and Shifa as a result of these Terms or any use of the Products. Shifa’s adherence to these Terms is subject to existing laws and legal processes. Nothing in these Terms infringes upon Shifa’s right to comply with law enforcement requests or requirements related to your use of the Products or information gathered by Shifa in connection with such use. These Terms, along with the Privacy Policy, constitute the entire agreement between you and Shifa concerning the Platforms and Products, superseding all prior or contemporaneous communications and proposals, whether electronic, oral, or written. We may provide notice to you by posting announcements on the Platforms. Any rule of law or legal decision requiring the interpretation of ambiguities in these Terms against the drafting party is not applicable and is waived to the fullest extent allowed by law. The provisions of these Terms shall be interpreted reasonably to effectuate the intended purpose of the parties.